02 / services

Four disciplines, done with depth

We don't sell a forty-item service menu. We do four things well, for Orange County organizations that can't afford a bad IT day. Each page below states exactly what's in scope.

2.1

Help desk & IT support

Unlimited support for your whole team, answered in minutes by technicians in Irvine you'll know by name. On-site when hands are needed, and recurring problems get escalated to engineers and fixed for good.

Read the full scope
  • First reply within 15 minutes during business hours
  • On-site visits across Orange County
  • New-hire setup, departures, hardware purchasing at cost
  • Recurring issues escalate to engineers — and stop recurring

2.2

Managed IT & cloud

Servers, networks, wi-fi, and cloud kept healthy and current — monitored around the clock by engineers who get paged before your staff notices anything. Backups that are actually restore-tested.

Read the full scope
  • 24/7 monitoring with a NetFX engineer on call
  • Critical systems built to recover themselves automatically
  • Nightly backups with scheduled restore tests and reports
  • Vendor management: one number to call — ours

2.3

Business systems & automation

The software your business lives in — ERP, practice management, property management, student systems — hosted, supported, and upgraded without drama. Plus automation that erases hours of repetitive office work.

Read the full scope
  • Deep ERP expertise (Odoo), hosted on infrastructure we run
  • Version upgrades rehearsed in advance, done over a weekend
  • Integrations between the systems you already own
  • Document and email automation with human review built in

2.4

Security & compliance

Practical, documented security: updates on schedule, MFA everywhere it counts, ransomware-resistant backups, and staff training — with the paperwork to satisfy HIPAA, school data rules, and your cyber insurer.

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  • Security updates on a published schedule
  • Access closed out the same day someone leaves
  • Phishing training with coaching, not shaming
  • Evidence on file for audits and insurance questionnaires

next step

Not sure which of the four you need first?

That's what the review call is for. We look at what you're running today and tell you where the real risk is — usually it's backups or a lone server, not whatever the last vendor quoted you.