05 / about
Seven people in Irvine who think IT providers got built backwards
Most providers are one of two things: a call center with no engineers behind it, or consultants who won't pick up the phone for a printer. NetFX Tech, LLC was built to be both halves of the job, on purpose.
The standard model in this industry splits the work in two. The help desk companies take your calls but can only reset and reboot — the moment something is genuinely broken, it gets "escalated" into a queue that leads nowhere. The consultancies have the engineers, but try getting one on the phone when the front office printer dies during patient check-in.
So we built a team that holds both ends: three help desk specialists who answer in minutes and know your office by name, two systems administrators who keep servers, networks, and backups boring, and two software engineers who fix root causes, build automations, and run the business systems everything else depends on. The hand-off between "answering the call" and "engineering the fix" happens inside one small room in Irvine — not between two companies pointing at each other.
That mix is why our clients range from a public school district to dental practices, a commercial property management firm, and industrial distributors. Different worlds, same need: people problems answered fast, and systems problems made to never come back.
- legal entity NetFX Tech, LLC
- based Irvine, California
- serving Orange County & SoCal
- help desk 3 specialists, local
- systems 2 administrators
- engineering 2 software engineers
- clients schools · healthcare · property · distribution
5.a / principles
Four rules we run the company on
Small enough to know, deep enough to fix
Seven people, no tiers, no scripts. The person who answers your call can either fix the problem or walk ten feet to the person who built the system. When we grow, it's by hiring people of that caliber — not by adding layers between you and them.
Fix causes, not tickets
A ticket closed three times is an engineering problem wearing a costume. Recurring issues get root-cause time from our sysadmins and engineers, included in the fee — because making problems disappear is the job, not handling them forever.
Boring is the deliverable
Good IT is uneventful. We rehearse failures before they happen so the real ones read like log lines. The product we sell is the quiet 2am and the uneventful first day of school.
Write everything down
Your systems, our changes, monthly reports — documented in plain language, in your hands. Documentation is also our exit guarantee: if you can leave easily, we have to stay good.
next step
Meet the people you'd actually be working with.
The folks on the review call are the ones who would answer your tickets and run your systems. Ask anything — including the questions on our How We Work page that other providers dodge.
or direct: [email protected]